Case studies

Case Study

Salesforce Service Cloud Implementation & Support

Client: Chep

Salesforce Service Cloud Implementation


  • Migration from Classic to Lightning Platform
  • Integration of new Products like Plauti, DNB, Maps into the existing Service Cloud application
  • Migration from Change set deployment to deployment using Bit bucket Pipeline
  • Creating a Scalable architecture to accommodate integrations with other systems like SAP, Mulesoft etc.
  • Migration Of Workflows to Flow
  • Complex deployment process with parallel development teams


  • Implemented new components using LWC platform
  • Enhanced existing feature with options of Point and Click and reduced customization
  • Deployment management using different Branching and Deployment Strategy
  • and pushing code changes to Bit bucket Repo
  • Migrated Salesforce deprecated versions to newer version leveraging different Salesforce approved tools
  • Implemented Integrations by following best practice design Patterns and coding Standards

Benefits Delivered

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Faster time to market enabled by weekly release frequency and smoother deployments

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Stable platform with reduced user incidents and application bugs

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Seamless interactions with the 3rd Party Applications