Case studies

Case Study

Salesforce Service Cloud Implementation & Support​

Client: Chep

Salesforce Service Cloud Implementation

Challenges

  • Migration from Classic to Lightning Platform​
  • Integration of new Products like Plauti, DNB, Maps into the existing Service Cloud application​
  • Migration from Change set deployment to deployment using Bit bucket Pipeline​
  • Creating a Scalable architecture to accommodate integrations with other systems like SAP, Mulesoft etc.​
  • Migration Of Workflows to Flow​
  • Complex deployment process with parallel development teams​

Solution

  • Implemented new components using LWC platform​
  • Enhanced existing feature with options of Point and Click and reduced customization​
  • Deployment management using different Branching and Deployment Strategy​
  • and pushing code changes to Bit bucket Repo​
  • Migrated Salesforce deprecated versions to newer version leveraging different Salesforce approved tools​
  • Implemented Integrations by following best practice design Patterns and coding Standards​

Benefits Delivered

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Faster time to market enabled by weekly release frequency and smoother deployments​

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Stable platform with reduced user incidents and application bugs​

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Seamless interactions with the 3rd Party Applications​