Case studies

Case Study

S/4HANA

Client: Goodbaby

SAP S/4HANA End to End Implementation

Challenges

  • Customer profiles were spread across multiple channels  across different languages and countries fragmented service fulfilment process
  • Unable to turn unknown online Visitors into known Loyal Customers.
  • Seamless integration with Marketing and Sales Application

Solution

  • SAP CDC Registration as a Service
  • SAP CDC Data Migration
  • SAP CDC integration with Service Cloud & Marketing Cloud
  • Logistics execution in SAP S/4HANA

Benefits Delivered

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A unified view of the Customer enabling strong contextual identity assurance

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Build More Trusted and Valued Relationships with Customers with SAP CDC by leveraging Consent and delegation platform that protects data and meets regulatory requirements

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Near realtime integration with Marketing System to help provide more personalized offers