Case studies

Case Study

S/4HANA

Client: Goodbaby

SAP S/4HANA End to End Implementation

Challenges

  • Less visibility on activities of sales representatives​
  • Fragmented service fulfilment process​
  • Lack of 360° view of customers

Solution

  • SAP CX Sales Cloud – Retail execution for perfect store​
  • SAP CX Service Cloud – Service Process Management​
  • Integration Services for SAP and Non-SAP applications​
  • Logistics execution in SAP S/4HANA

Benefits Delivered

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Elimination of manual effort, reduced cost of operations, and increased productivity​

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Management has visibility of all processes and tasks handled by sales representatives​

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360° view of customer and improved customer satisfaction​