Case studies
Case Study
S/4HANA
Client: Goodbaby
SAP S/4HANA End to End Implementation
Challenges
- Less visibility on activities of sales representatives
- Fragmented service fulfilment process
- Lack of 360° view of customers
Solution
- SAP CX Sales Cloud – Retail execution for perfect store
- SAP CX Service Cloud – Service Process Management
- Integration Services for SAP and Non-SAP applications
- Logistics execution in SAP S/4HANA
Benefits Delivered

Elimination of manual effort, reduced cost of operations, and increased productivity

Management has visibility of all processes and tasks handled by sales representatives

360° view of customer and improved customer satisfaction