Success Stories


Client: Global Toy Manufacturer

Enhancing application development and maintenance using SAP AMS


  • Less visibility/ forecast on new features and development demands
  • Gaps in managing and tracking of incidents
  • Resolve process gaps in release management
  • Rework due to un-clear scope & business alignment


  • Developed a robust purchase application with focus on automation
  • Established standardized support processes and procedures. Publishing weekly dashboard on support metrics.
  • Reduced incidents by 20% in twelve months through effective problem management
  • Facilitated continual service improvements.
  • Fine-tuned and remodeled the release management process.
  • Set up a well-structured requirement elicitation, documentation and approval process.
  • Established governance framework on operational, tactical and strategical levels.
  • Quick and efficient SAP S/4HANA and SAP C/4HANA rollouts in Switzerland, United Kingdom and Norway
  • Increased FIORI adoption

Benefits Delivered

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Elimination of manual effort, reduced cost of operations, and increased productivity with procurement process

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More stability in the SAP landscape

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Reduced business critical incidents and increased system availability

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Improved customer satisfaction