Client: Oil & Gas Major
Optimized business process through SAP HCM
- Multiple groups of companies, systems, and multiple countries.
- Meeting localization requirements.
- Too many customizations.
- Needed an offshore partner to support SAP HCM & SuccessFactors.
- Fixed cost model was implemented by previous vendor resulting in high maintenance cost.
- Implemented SAP HCM and SuccessFactors solution along with ABAP
- Created L2 & L3 level of support services
- Transitioned to time & material model
- Created a shared-service team to support SAP HCM & SuccessFactors modules:
- SAP HCM – personnel administration, organization management, time management and payroll for Kuwait, KSA, UAE, India, and Qatar
- SuccessFactors – Employee Central and Reporting
- Collaborated with consultants for SAP HCM, SuccessFactors, and ABAP
From the first day of implementing this solution, support cost reduced by 50%
Value-additions in the system improved payroll processes like EOS provision, leave provision, etc.
Improved authorization matrix which reduced audit queries on access
Self-service reports were created in SuccessFactors
Managed accurate information of all processes and workflows
Improved usability/user self-service / mobility options
Standardization and simplification of processes to meet business requirements for effective HR management.