Success Stories

SAP HCM

Client: Oil & Gas Major

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Optimized business process through SAP HCM

Challenges

  • Multiple groups of companies, systems, and multiple countries.
  • Meeting localization requirements.
  • Too many customizations.
  • Needed an offshore partner to support SAP HCM & SuccessFactors.
  • Fixed cost model was implemented by previous vendor resulting in high maintenance cost.

Solution

  • Implemented SAP HCM and SuccessFactors solution along with ABAP
  • Created L2 & L3 level of support services
  • Transitioned to time & material model
  • Created a shared-service team to support SAP HCM & SuccessFactors modules:
      • SAP HCM – personnel administration, organization management, time management and payroll for Kuwait, KSA, UAE, India, and Qatar
      • SuccessFactors – Employee Central and Reporting
  • Collaborated with consultants for SAP HCM, SuccessFactors, and ABAP

Benefits Delivered

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From the first day of implementing this solution, support cost reduced by 50%

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Value-additions in the system improved payroll processes like EOS provision, leave provision, etc.

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Improved authorization matrix which reduced audit queries on access

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Self-service reports were created in SuccessFactors

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Managed accurate information of all processes and workflows

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Improved usability/user self-service / mobility options

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Standardization and simplification of processes to meet business requirements for effective HR management.